Refund Policy

General Refund Review

Refund requests are reviewed on a case-by-case basis. Customers should contact support as soon as possible and include the package selected, activation status, and the reason for the request.

Activation Status

If a package request has already been processed or activation details have been delivered, refund decisions may require additional verification. Prompt communication helps the support team review cases faster.

Incorrect Order Details

Customers should carefully review package duration, device requirements, and order details on the checkout page before submitting a request. If something was entered incorrectly, contact support immediately.

How to Request Help

Use the contact page to submit billing or refund questions. Include the email address used for the order and a clear explanation of the issue.