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Frequently Asked Questions (FAQ)

Q1: Why do I need to send money as "friends and family"?

A: PayPal no longer allows the sale of IPTV subscription services through their platform. To comply with their policies and continue offering our services, we ask that you send payments as "friends and family." This also helps avoid additional fees and ensures faster processing of your order.

Q2: How do I send money as "friends and family"?

1. Log in to your PayPal account.

2. Click on "Send & Request."

3. Enter our PayPal email: support@momiptv.me.

4. Enter the payment amount.

5. Select the "Sending to a friend" or "Family and friends" option.

6. Complete the payment.

Q3: What happens if I select "Goods and services" instead of "Friends and family"?

A: If you select "Goods and services," PayPal may block the transaction or charge additional fees. This could also delay the activation of your subscription. To avoid these issues, please ensure you select the "Friends and family" option.

Q4: What should I do after making the payment?

A: After completing the payment:

1. Click the "Confirm Payment" button on our website to notify us of your transaction.

2. Alternatively, email your PayPal transaction ID to support@momiptv.me for confirmation.

Q5: Why do I need to confirm my payment?

A: Confirming your payment helps us verify your transaction quickly and activate your subscription without delay. It also ensures that your payment is linked to your account.

Q6: Is it safe to send money as "friends and family"?

A: Yes, it is safe. However, please ensure you are sending the payment to the correct PayPal email ( support@momiptv.me ) and that you keep a record of your transaction ID for reference.

Q7: What if I don’t have a PayPal account?

A: If you don’t have a PayPal account, you can contact us at support@momiptv.me to inquire about other payment methods.

Q8: How long does it take to activate my subscription after payment?

A: Once we receive your payment confirmation (via the "Confirm Payment" button or email), we will activate your subscription within 5 hours. If you experience any delays, please contact us at support@momiptv.me.

Q9: What if I send the payment incorrectly (e.g., as "Goods and services")?

A: If you accidentally send the payment as "Goods and services," please contact us immediately at support@momiptv.me with your transaction ID. We will guide you on the next steps to resolve the issue.

Q10: Are there alternative payment methods available?

A: Yes, we offer alternative payment methods such as bank transfer or cryptocurrency. If you prefer to use another payment method, please contact us at support@momiptv.me for details.